Shipping policy

1. Prices and Shipping Costs

Our products and our prices correspond to those displayed on the website. All prices are indicated in CHF (Swiss francs) and include the statutory value added tax (VAT).

The total price of your order, including all additional costs and the corresponding VAT in your country, is shown at the end of the ordering process.

By placing a binding order, you declare that you accept the total price of the ordered products.

After placing a binding order, the price can no longer be modified.

Mygreenswiss reserves the right to modify prices at any time.

The products will be invoiced at the price indicated at the time of the binding order.

2. Delivery Conditions of Goods

Delivery is carried out in principle via the DHL distribution service.

Mygreenswiss bears the shipping costs for deliveries made within Switzerland.

The desired delivery service may be selected online during the ordering process. The resulting costs must be paid in advance by the customer.

The products that you order in our online shop and that we have in stock will be delivered to you within 2–6 working days after receipt of full payment.

You may use the tracking number in order to follow the progress of your order in real time.

When products are listed as being out of stock at the time of ordering, Mygreenswiss will endeavor to deliver them as quickly as possible after restocking.

Mygreenswiss will make every effort to comply with the indicated delivery deadlines.

However, Mygreenswiss is not responsible for delivery delays, whatever their cause.

If the delivery of your goods is delayed, we will inform you as soon as possible.

If delivery has still not been made 2 weeks after the initially agreed deadline, the customer is entitled to cancel the order.

Any other claims are excluded, particularly claims for damages.

If shipment of the product fails due to the fault of the customer despite 3 delivery attempts, Mygreenswiss may withdraw from the contract.

In such case, payments already made will be refunded immediately.

3. Retention of Title

Hevva Sàrl remains the owner of the delivered goods until full payment has been received.